We may ask you for personal information so that you can receive the best possible care and treatment. This information will be downloaded on a computer database. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team, it is sometimes necessary some medical information may be shared between members of the team.
COMMENTS AND SUGGESTIONS
We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing and send it directly to the GPs
COMPLAINT PROCEDURE
We always try to provide the best care possible, but there may be times when you feel that this has not been achieved. The following information explains our in-house complaint procedure, drawn up to respond to patient`s grievances. Our practice procedure may not be able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Board. Please note the practice is committed to maintain and protect patients confidentiality. Patient`s consent will be necessary if a complaint is not made by the patient in person. If you do wish to make a complaint, please telephone or write directly to your treating GP. Full details of the case will be taken and a decision will be made as quickly as possible on how to best undertake the investigation and reach a resolution.
